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Discovery Bank to return Vitality clients affected by Comair’s closure

Discovery Bank said it is repaying Vitality clients affected by the closure of the local airline, Comair, immediately.

The group announced Thursday (June 9) that it has failed to secure the necessary funding to get it out of financial trouble, and its business rescue practitioners (BRPs) say there is no chance of rescue.

Comair, which operates Kulula.com and is the domestic partner for British Airways in South Africa, canceled all flights on June 1, less than three months after it was grounded by the regulator over a series of safety incidents that necessary diversions and emergency landings.

The group went into business rescue in May 2020 after Covid-19 pandemic-era lockdowns, travel bans, as well as rising fuel prices, wreaked havoc in the travel sector. The airline resumed flights in December 2020 while they were still in business rescue.

It was then suspended from June 1 pending securing funding to resume operations.

“We are saddened by the news released earlier today and advise that Comair, one of our longest-running Vitality partners, has stopped operations.

“To assist our clients, for each Vitality member who is a Discovery Bank client and who books a discount flight departing from 1 June 2022 that has been canceled due to this issue, Discovery Bank will refund the amount due to you flight is spent automatically refunding in the Vitality member Discovery Bank account at closing business on Friday, June 10, 2022. This refund process is automatic, so no action is required from members, “the financial services company said in a note to customers.

Discovery pointed out that international flights, car rentals and accommodations made on the kulula.com website will not be affected.

To make alternative travel arrangements and new discount travel bookings with one of our travel partners; including local flights with FlySafair, Airlink and Lift, international flights, accommodation and car hire; the group said Discovery Bank clients can access the Vitality Travel platform through the Discovery Bank website on their desktop.

It said that while working on alternative solutions for Vitality members who are not Discovery Bank clients, Vitality members who booked a discount flight may open a Discovery Bank account before June 30, 2022 to facilitate an immediate refund and make bookings on the Vitality Travel platform.

Discovery Vitality CEO Dinesh Govender said: “We apologize for all these incidents and hope these efforts will help alleviate their situation. Comair has been one of Vitality’s longest-serving partners, and we are saddened by the news. It is devastating for Comair’s passengers, staff and partners, as well as the travel industry. ”

“We understand how traumatic it can be when flight plans are disrupted, and we do our best to help those affected. For every affected Vitality member who books a canceled flight with a discount, Discovery Bank will automatically refund it to their Discovery Bank account for closing business tomorrow.


To read: Comair goes down – with no prospect of rescue

Discovery Bank to return Vitality clients affected by Comair’s closure

Source link Discovery Bank to return Vitality clients affected by Comair’s closure

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