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Home Affairs plans to expand Smart ID and passport services to more bank branches – but there is a problem

The Department of Home Affairs (DHA) plans to expand its service offering through bank branches in the coming months in a move to cut back on growing queues at its offices.

However, the expansion has been hampered by several logistical issues – including a lack of available staff.

In response to a recent parliamentary Q&A, Interior Minister Aaron Motsoaledi said his department and the country’s major banks had not signed the required Public-Private Partnership (PPP) because of a number of ‘relevant issues’ yet to be resolved. resolved.

These issues include:

  • System support at the banks;
  • Appointment of dedicated officials of the Department of Home Affairs officials by banks;
  • Training of certain bank officials;
  • Lack of available staff.

“Currently, the Civil Services team is undercapacitated across Home Affairs departments nationwide with no additional staff to send to the banks. This issue applies to all potential banks for further roll out of the service, in question,” he said. Motsoaledi.

He added that once the issue of PPP sign-off has been addressed, it will create a way for his department to launch an outreach plan, including human resources, with the banks willing to participate.

Existing partnership

The department has an existing public-private partnership with the banking sector, with 27 banks currently enrolled in a pilot to provide services for domestic affairs.

The list of branches and services is expected to be expanded, which will lead to an increased footprint, the department said in its 2022/2023 annual report.

“These partnerships can play an important role in reducing long queues at Home Office, such as using the banking sector to collect and collect smart ID cards and passports.

“The public-private partnership process could also be used for the appointment of a licensed business partner and the purchase of a permanent DHA headquarters,” it said.

In a separate presentation to parliament in February, the department said it is currently conducting a feasibility study on opening dedicated branches in shopping malls across the country.

The list of bank branches where you can get your Smart ID and passport in South Africa can be found over here.


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Home Affairs plans to expand Smart ID and passport services to more bank branches – but there is a problem

Source link Home Affairs plans to expand Smart ID and passport services to more bank branches – but there is a problem

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