Pretoria: We were all there. Around Bry’s Fire, the discussion is directed at the car and discusses how to prevent people A, B, C from touching another product of manufacturers A, B, C.
Almost everyone tells a story, whether it’s a minor frustration or a major failure.
The days when it can be canceled as a “Monday” car are over, as all manufacturers are fighting for your hard-earned cash and can’t afford to be a hassle.
With that in mind, I was able to get a glimpse of how Ford South Africa manages the quality assessment of vehicles sold locally.
It’s an understatement to say that it’s a data analyst’s dream. Because there is data, and there is quality evaluation data that engineers dig into the details.
To see how much Ford’s quality control has improved, manufacturers call it repairs per 1000. Therefore, before the Silverton plant began producing today’s Rangers, Everest and Raptor 10 years ago, it was 400 units per 1000. average. Currently it is 84 per 1000, which is a huge improvement.
Kevin Hoinis, Ford’s director of quality control, will line up from a factory in Thailand, and next year, 200,000 new rangers will start rolling out from a local factory next year, with a goal of 2022.
Heunis says that the number can be reached by improving the plants and the special economic zones adjacent to them, which were built as part of an investment of R15 billion.
“We build our own chassis in the field, and we also build our own press factory with our suppliers, so we have full control and immediate response to quality issues.
“And with just-in-time components, you can get them right out of your supply chain with minimal delay.”
But Ford’s focus isn’t just on vehicles that have recently left the factory. Heunis states that it continues to apply best practices to reassure all Ford owners when it comes to ownership and quality control.
Whenever a vehicle goes to a dealer for something to be repaired or replaced during the warranty period, they record and track it. As trends begin to form, they get more attention from engineers and they begin to find obstacles.
It could be a minor issue, such as a software update or a malfunction of the injector in the case of a 1.0 liter turbo petrol engine. In that case, there was a problem with the quality of our fuel.
Ford sends information upstream of the decision chain to find a solution.
Economies of scale also play a role. Let’s say you sell vehicles with 200,000 engines worldwide and only 250 engines in South Africa. The local team will come up with a suitable solution for the aftermarket.
When something becomes a global issue, a recall will be issued.
In fact, engineers can ever drill down to determine in which particular region of South Africa fuel quality is substandard.
An interesting sidebar was the issue of scratches on the back of the headliner attached to Everest.
After the complaints began, investigations revealed that the headliner delivered over the weekend was stored in a specific location and that cats used it as a place to sleep.
Without such data, it would probably have been left to unsightly workmanship.
Connection standards around the world allow Ford to investigate individual vehicles using the FordPassConnect system. If the problem is plagued by a particular model, the data can be used to monitor further failures and any problems that occur during the assembly process can be dealt with immediately on the line.
The company is also looking at how long it takes to get a car out for repair and then return to a clean, shiny car.
It was 71 days in April 2020, but is now shortened to 23 days.
However, it seems that there is no budget for repairs, so be careful about the number of municipal and SAPS vehicles that are idle in the workshop.
The next time you drink beer and brie, keep in mind that apart from the mechanical steel and aluminum cars, it means things will break. ‘NS.
How Forssa Improves Quality Control at Houten Plant
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