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Cape Town – Home Secretary Aaron Motsoaledi criticized the conduct of staff who cut lines and sent people home because there were already “more than enough people to serve for the day”.
Recently, frustrated residents protested outside the Mitchells Plain home affairs office after learning that the office could only help 100 people a day.
Community activist Richard Williams said people were furious they couldn’t get help after arriving and queuing at the office as early as 4 a.m.
“What happened is that they only helped 100 people at a time. And people were very dissatisfied because they now have to pay twice to get from their homes to the offices, and when they hit 100 they say they are done and now people have to go home ”, a- he declared.
Motsoaledi said on Monday that it was bad practice to send people home at 7 a.m.
“We want to stress that there is no government policy that provides for this, and members of the public should not be treated like this. Where this happens, members of the public should challenge it, write down the name of the official who wants to send them home and raise it with the office manager, ”Motsoaledi said.
He made the comments when the ministry announced that the high demand for services at home affairs offices had approval for a temporary extension of two-and-a-half-hour hours of operation at counters from 8 a.m. to 5:30 p.m. from Monday. .
The temporary extension aims to resolve congestion in the identified offices, which has increased over the past two weeks, and this intervention will be supported by the return to 100% of staff in all offices, the department said.
Of the 412 Home Affairs offices, 197 were modernized live capture offices that can process smart ID cards and passports. These are the offices that will operate for extended hours, as this is where the high demand is felt.
“The Deputy Minister and I have received many complaints from angry citizens across the country. Most of these people complained about a bad practice in some home affairs offices, where the lines are cut and people sent home probably because there are already more than enough people to serve. for the day, ”Motsoaledi said.
He said the only people who will be sent home are those who arrive after 5:30 p.m.
“Anyone who arrives before 5.30 pm must be served and not turned away. Home Affairs exists to provide empowering documents to people. We cannot turn away people looking for public services if they arrive within scheduled working hours, ”Motsoaledi said.
In the unfortunate case of the offline system, the ministry said it would ensure rapid response.
“We call on members of the public to understand because this is something beyond our control. Senior managers will visit the offices unannounced to monitor field operations, ”the department said.
Motsoaledi lashes out at Home Affairs staff telling the public “they have served more than enough for the day”
SourceMotsoaledi lashes out at Home Affairs staff telling the public “they have served more than enough for the day”