The bank branches where you can get your Smart ID and passport in South Africa

The Department of Home Affairs (DHA) plans to expand its service offering through bank branches in the coming months in a move to cut back on growing queues at its offices.

The department has an existing public-private partnership with the banking sector, with 27 banks currently enrolled in a pilot to provide services for domestic affairs.

The list of branches and services is expected to be expanded, which will lead to an increased footprint, the department said in its 2022/2023 annual report.

“These partnerships can play an important role in reducing long queues at Home Office offices, such as using the banking sector to collect and collect smart ID cards and passports.

“The public-private partnership process could also be used for the appointment of a licensed business partner and the purchase of a permanent DHA headquarters,” it said.

In a separate presentation to parliament in February, the department said it is currently conducting a feasibility study on opening dedicated branches in shopping malls across the country.

Bank branches

The tables below show all the bank branches where you can book appointments to capture biometric data for your smart ID and passport application, and collect your documents when they are ready.

In addition, it should be noted that no walk-ins are allowed at these bank branches and that citizens must first make an online application and book a visit. You can find the individual contact details for each branch over here.


Branch City Address
Absa Centurion Lifestyle Center Pretoria, Gauteng Centurion Lifestyle Center, c / o Old Johannesburg Road Lenchen Ave.
Absa Sandton City Sandton, Gauteng c / o Rivonia Road & 5th Street, Sandton
Absa Towers Johannesburg, Gauteng 160 Main Street, Johannesburg
Absa Greenacres Port Elizabeth, Eastern Cape Greenacres Shopping Center, 1 Ring Rd
Absa Key West Krugersdorp, Gauteng Shop 80, Key West Shopping Center, c / o Paardekraal Drive & Viljoen Street


Branch City Address
Discovery Bank Sandton Sandton, Johannesburg 1 Discovery Place, c / o Rivonia Road & Katherine Street, Sandton


Branch City Address
FNB Burgersfort Burgersfort, Limpopo Shop 55 Twin City Complex, Dirk Winterbach Street
FNB Centurion Lifestyle Centurion, Gauteng Centurion Lifestyle Center, c / o Old Johannesburg Road Lenchen Ave.
FNB Lynnwood Pretoria, Gauteng Shop 4, Upper Level, Cnr Simon Vermooten & Lynnwood Road, Equestria
FNB Merchant Place Johannesburg, Gauteng 4 Merchant Place, Cnr Rivonia Road & Fredman Drive
FNB Portside Cape Town, Western Cape Buitengracht St 5, Portside Building
FNB The Glen Johannesburg, Gauteng Shop U2, The Glen Shopping Center, Glenvista, Johannesburg
FNB Cornubia Durban, KZN Shop u56, Cornubia Boulevard


Branch City Address
Investec Bank Sandton Sandton, Johannesburg 100 Grayston Drive, Sandown


Branch City Address
Nedbank Arcadia Pretoria, Gauteng c / o Steve Biko & Madiba Street
Nedbank Rivonia Sandton, Gauteng Shop L05 Block I Lower Ground, c / o Rivonia Rd & Maude St
Nedbank Constantia Kloof Roodepoort, Gauteng 18 Constantia Boulevard, Constantia Kloof
Nedbank St George’s Mall Cape Town, Western Cape Shop 3 Atterbury House, St Georges Mall, Long Market St
Nedbank Nelspruit Mbombela, Mpumalanga Shop 65 The Crossing Shopping Center, c / o Madiba & Samora Machel Drives, Nelspruit

Standard Bank

Branch City Address
Standard Bank Centurion Pretoria, Gauteng c / o Hendrik Verwoerd & Súdstrjitte
Standard Bank Killarney Mall Johannesburg, Gauteng Killarney Mall, 60 Riviera Road, Houghton
Default Bank Simmonds Street Johannesburg, Gauteng 5 Simmonds Street
Standard Bank Canal Walk Cape Town, Western Cape Shop 599 Upper Level, Canal Walk Shopping Center, Century City
Standard Bank Jubilee Mall Hammanskraal, Gauteng Shop 47 Jubilee Mall, c / o Jubilee Road D154 and Harry Gwala Road D2757
Standard Bank Kingsmead Durban, KZN Standard Bank Center, 1 Kingsmead Way, Stamford Hill
Standard Bank Newton Park Port Elizabeth, Eastern Cape 1 Pickering Street, Newton Park
Standard Bank Promenade Mall Cape Town, Western Cape Road Shop 73-75 Promenade Mall Beacon Valley, c / o AZ Berman Road & Morgenster Road

To read: South Africa is testing a new type of digital currency

The bank branches where you can get your Smart ID and passport in South Africa

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