South Africans are invited to submit their submissions a Independent Communications Authority of South Africa (Icasa) proposed new regulations extending the expiration date for data, voice and SMS services to six months.
The public has until May 18 to submit their application.
Icasa released the policy for public comment late last month.
Unlike airtime, data packets currently have an expiration date of 30 days and will be discontinued if they are not used within the specified time.
If successful, the proposed regulation will extend the expiration date for mobile data to six months.
Currently, data packages are usually only valid for 30 days.
“There are a number of reasons why these changes are needed. Including concerns about data expiration rules raised by various stakeholders, consumer groups and social media campaigns. High off-package fees and off-package rules currently applied by licensees. Some of the proposed changes are that unused data and data obtained through prepaid or billing channels will not expire within six months, ”said Paseka Maleka, a spokeswoman for Icasa.
Both the consumer and the operator benefit from this
Technology analysts believe this is a long-awaited improvement in the mobile communications environment.
According to telecommunications expert Arthur Goldstuck, Icasa is doing what consumers have always asked for.
“Icasa is actually forcing mobile operators to adopt business practices that serve the interests of the consumer,” Goldstuck says.
However, Goldstuck says that in the end, both the consumer and the operator benefit from it.
“In the long run, this is also in the interest of the operator, because it means that the consumer will have less reason to distrust the service providers. It also increases loyalty. The moment they lose something from the consumer for which they paid, it causes distrust and infidelity, ”says Goldstuck.
ICASA has issued draft amendments to the End User and Subscriber Service Charter. The proposed amendments aim to improve the quality of service for electronic communications services while introducing new regulations for voice, SMS and data services. https://t.co/N4uKWewccz pic.twitter.com/zMwlxOO02B
– ICASA (@ICASA_org) April 22, 2022
The public has until May 18 to submit a regulation regarding the extension of Icasa’s data and airtime expiration period – SABC News
Source link The public has until May 18 to submit a regulation regarding the extension of Icasa’s data and airtime expiration period – SABC News